Call History

Call History tracks customer calls and recordings to improve service and staff oversight.

Of course! Here's a full English description of the Call History feature in the POS system, including its function, purpose, and benefits:

📞 Call History – Overview

The Call History feature allows nail salons to monitor and review all customer call interactions. It displays detailed records including call date and time, call type (e.g., outbound, cancelled), employee name, customer phone number, call duration, and audio recordings when available.

🎯 Purpose

This feature is designed to help salon managers track communication between staff and clients, ensure service quality, and maintain a professional standard in customer engagement. It supports accountability and provides a reliable reference for resolving issues or improving service.

✅ Key Benefits

• Customer Service Improvement: Enables quick access to past calls for follow-up, complaint resolution, or service confirmation.

• Staff Performance Tracking: Helps evaluate how employees handle calls and follow up with clients.

• Transparency & Accuracy: Audio recordings provide clear evidence of conversations, reducing misunderstandings.

• Training Support: Real call examples can be used to coach staff on communication skills and customer handling.

• Operational Insight: Tracks call volume and patterns to optimize staffing and response times.